Why AI and human interaction are a winning combination
Artificial intelligence (AI) is influencing how the world operates. Smart machines help humans expand their capabilities by amplifying cognitive strengths and embodying physical skills.
By combining AI and human interaction, the productivity and the efficiency of care services increase significantly. New technologies powered by AI have the potential to improve patient experience and outcomes by delivering faster and accurate decisions.
For example, MyAdvisor now uses chatbot technology to collect a user’s initial set of information upon contact. This eliminates waits time and allows our system to collect accurate information directly from the user entering in his/her information. Once this information is entered, this data is sent directly to the appropriate care coordinator depending on what the user is looking for help with – finances, resume help, or behavioral health needs.
By processing a patient’s data through AI first, the coordinator will then have all the information needed to immediately assess the situation.
Other benefits of combining AI with human interaction include:
AI and human interaction are a winning combination. Ironically, AI technology is creating a more humane methodology to care management. The better that providers can accurately identify patients and what their troubles are, the faster those providers can address essential needs and allow for an efficient use of time and resources.
As an integrated, proactive and preventive wellness program, MyAdvisor supports those who need any type of holistic health services. The use of chatbots with MyAdvisor’s additional services will allow experts to provide care coordination where it is needed most. To learn more about the core capabilities of AI and human interaction, visit https://www.threewiresys.com/myadvisor.